I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase.
At Erica Silva Luxury, every piece is made-to-order and crafted with care just for you. Because of the personalized nature of our garments, we unfortunately cannot accept returns or offer refunds for change of mind or sizing preference. That said, your satisfaction means everything to us.
If your item arrives damaged or you believe there’s a craftsmanship issue, please reach out to us within 7 days of receiving your order at [your email address]. Share a brief description and photos of the concern, and we’ll be happy to review the situation. If an issue is confirmed, we’ll work with you on a solution—whether that’s repair, replacement, or a refund.
A few things to keep in mind:
We are here to support you every step of the way.
